MYOB

Customer Service & Technical Support

MYOB has a great reputation for service and we adhere to strict guidelines regarding the quality of the administrative and technical support that we provide.

If you need information about our services or help of any kind, please contact Technical Support at hostingsupport@myob.com.au or call 1300 304 886.

Please be ready with your domain name as our technical staff will require it to provide quick and effective service.

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Office hours

MYOB is proud of the quality of our technical support and strives to respond to all calls and emails within two supported hours.

Supported hours are:
09:00 - 17:00 Monday - Friday

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Terms and conditions of use

MYOB Business Web Hosting customers are bound by our Terms and Conditions. These terms are liable to change without notice and are always available at http://hosting.myob.com/explore/terms-and-conditions/.

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About your Toolkit

Your Toolkit is an online facility designed to help you manage your hosting service. It can be found at https://toolkit.myobnet.com.

You can also visit any page on http://hosting.myob.com.au and click Toolkit Login.

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Account Manager access

Accessing the Toolkit as Account Manager, you'll be able to manage each of your hosting packages as well as details of your account with MYOB Business Web Hosting. An Account Manager may upgrade existing packages or add new ones.

Your Account Manager Username is your account's primary email address.

Read more about Account Managers here.

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Package Manager access

Accessing the Toolkit as Package Manager, you are able to manage information that is specific to that hosting package.

Your Package Manager Username is that package's primary domain name (without the www.).

Read more about Package Managers here.

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Email accounts

An email account is an email mailbox, accessed with username and password. Email is delivered to this account and stored there until you log in and check it, using either your desktop email client or http://webmail.myobnet.com.

The usernames and passwords that you will use to access your email accounts may be found on the View/change passwords page of your Toolkit.

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Email addresses

For people to send email to your email account, you need to have at least one email address. An email address is takes the format name@your-domain.com.

Here is a list of sample email addresses that you might use:
sales@your-domain.com
support@your-domain.com
jobs@your-domain.com

Your Toolkit provides you with tools to create email addresses, and to configure what email account each address will deliver mail to.

For instance, you will be able to have sales@your-domain.com deliver mail to an MYOB email account, an email account provided by your ISP, or a webmail address provided by companies like Google, Yahoo and Hotmail.

Every domain has a special email address - the 'default address'. This address can never be removed as it performs a vital role. Any mail sent to a non-existent address at your domain will be delivered to this default address.

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Email vacation messages

Vacation messages allow you to send automated replies to emails sent to any of your email addresses. Your Toolkit allows you to create, edit and delete vacation messages.

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Using webmail

If you have chosen Email Hosting or Web Hosting with unlimited email, MYOB webmail lets you send, receive and manage your email from a web browser.

MYOB webmail is similar to the webmail accounts offered by Google, Hotmail and Yahoo but has a distinct advantage: emails that you send will appear to have come from an address at your domain.

You can access MYOB webmail by visiting http://webmail.myobnet.com.

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Setting up FTP access

File Transfer Protocol (FTP) is the method you will use to transfer files to your space at MYOB. You will need an FTP program - if you do not have one, read this Support Centre article.

For your FTP program to make a connection to the MYOB FTP servers, it will need three pieces of information.
Address: www.your-domain.com or ftp.myobnet.com
FTP User: listed in your hosting information email
FTP Password: listed in your hosting information email

If you need to upload your site but your domain name is not yet active, contact Technical Support hostingsupport@myob.com.au or 1300 304 886. We'll create a temporary web address for your use as a short term solution. As soon as your domain name is delegated for your use, you should use your own domain name.

Removing the Hosting Information page
Until you upload your website, you will see a default hosting information page when you navigate to your web address.

If you would like to remove this page, delete the files in your www/ directory. Be careful not to delete the www directory itself.

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Managing your files

Generally speaking, the contents of your web site must reside inside your www/ directory.

When a request is made for your website, our servers will look for an index page. An index page is the front page of your website and must have one of several names in order for your site to be served correctly. index.html is the most common name for an index page, but advanced web designers might need to use one of these:

index.phtml
index.php
index.php3
index.html
index.shtml
index.htm
INDEX.HTM
index.cgi
index.wml

Please note our server will look for your index page in the order listed above, so if you have a file called index.html and another called index.htm, index.html would always be displayed when people visit your site.

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Using the CGI-Bin directory

You will find a CGI-BIN directory in your space. If you intend for your website to run any scripts, they must be placed inside this directory.

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Common scripting paths

Listed below are the paths to some common files and services:

perl /usr/bin/perl
sendmail /usr/lib/sendmail
time /usr/bin/time
date /bin/date

If you need any other paths, please contact Technical Support at hostingsupport@myob.com.au or call 1300 304 886.

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Using MySQL databases

If you have chosen the MySQL database option with your hosting package, you may run a MySQL database.

MySQL username: listed in your hosting information email
MySQL password: listed in your hosting information email
MySQL database name: your MySQL user, suffixed with _db
MySQL host name: your domain name, prefixed with mysql. (eg mysql.mydomain.com.au)

While your web designer or programmer is responsible for the content and operation of your database, we are happy to assist as time allows. Please contact Technical Support at hostingsupport@myob.com.au or call 1300 304 886.

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Using the commerce.myobnet.com SSL certificate

If you have chosen the Shared Cert SSL option with your hosting package, you are free to make use of the commerce.myobnet.com SSL certificate.

If you would like to have files served from commerce.myobnet.com, upload your secure files into your account's /public/secure/ directory. Your secure files will then be available via the secure URL https://commerce.myobnet.com/yourdomain.com/ (replace "yourdomain.com" with your account's domain name without the "www").

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Free $50 Google AdWords vouchers

As an MYOB Business Web Hosting customer, you are entitled to a free $50 Google AdWords voucher. You can use this voucher to trial the Google AdWords service, and attract targeted traffic to your website. Visit the Toolkit to access your unique voucher code.

* Terms
Promotional credit must be applied to a new Google AdWords account within seven (7) days of creating the account and is valid only for new Google AdWords customers. Advertisers will be charged for advertising that exceeds the promotional credit. Advertisers will need to suspend their ads if they do not wish to receive additional charges beyond the free credit amount. Subject to ad approval, valid registration and acceptance of the Google AdWords Program standard terms and conditions. The promotional credit is non-transferable and may not be sold or bartered. Offer may be revoked at any time for any reason by Google Inc. One promotional credit per customer. Expires June 30, 2008.

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Urchin 5 statistics

To view your Urchin 5 site statistics, access http://stats.myobnet.com as either Account Manager or Package Manager.

As Package Manager, you will be able to view statistics for the hosting package that you manage.

As Account Manager, you will have access to all statistics for all packages on an account. You will also have access to a summary report, comparing the activity on each package.

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Urchin By Email

Urchin By Email allows you to keep tabs on your site's performance when you are too busy to routinely access your live reports.

Subscribers to Urchin By Email receive detailed performance reports in their inbox each Monday morning. Urchin By Email keeps you appraised of traffic sources and visitor behaviour - essential information for any site owner.

When you create a new hosting package, a basic set of Urchin By Email reports will be created by default.

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Hourly backups & SnapRestore

Every hour, we take a 'Snapshot' of your hosted website and database. 30 of these backups are available at all times, covering the most recent 24 hours, and the 6 preceding midnights.

Using the SnapRestore feature in your Toolkit, you may roll a site back to any of thirty states within minutes.

To action a Free SnapRestore simply select their time zone and the point in time that they want to roll back to. Shortly after the request is received by the automated SnapRestore system, the restore is processed and a confirmation email delivered.